Feedback Questionnaire

Feedback Questionnaire - Griffith Hack


Your details



Please provide your details in the required fields below, before proceeding any further (* Required field):
Name *:
Title/Position *:
Organisation Name *:
Telephone *:
Email *:

Which statement best describes the current relationship you have with Griffith Hack (* Required field):
Please select 1 only *

Griffith Hack is our primary IP service provider
Griffith Hack is on our panel of IP service providers
We use a number of IP service providers including Griffith Hack
We use Griffith Hack occasionally
Other, please specify:


When selecting an IP firm, what are your 3 most important considerations:
Please select from the drop downs below

If Other, please specify


Overall Performance: How would you rate Griffith Hack's 'overall performance', on a scale of 1-10:
1-2 Very Poor......|......3-4 Poor......|......5-6 Average......|......7-8 Good......|......9-10 Excellent......
Your rating and why?:


Recommendation: On a scale of 1-5, how likely is it that you would recommend Griffith Hack to another organisation, a colleague or a scientist:
1 Not at all likely...|...2 Slightly likely...|...3 Moderately likely...|...4 Very likely...|...5 Extremely likely...
Your rating and why?:


Differentiation: In your opinion, what differentiates Griffith Hack from other IP firms?


Service Delivery: To help us to understand how we are performing in the area of service delivery, please rate each of the following attributes on a scale of 1-10:
1-2 Very Poor......|......3-4 Poor......|......5-6 Average......|......7-8 Good......|......9-10 Excellent......
Responsiveness to your requests
Efficiency and turnaround times
Meeting your deadlines
Accessibility and availability of our team members
Ease of doing business with us
Managing conflicts
Understanding your business and industry
Providing solution-focused technical advice
Providing relevant commercial advice
Demonstrating good insights and being proactive
Other, please specify:

How could we improve our service?


Fees: To help us to understand how we are performing in the area of fees, please rate each of the following attributes on a scale of 1-10:
1-2 Very Poor......|......3-4 Poor......|......5-6 Average......|......7-8 Good......|......9-10 Excellent......
How well do we offer value for money
How well do we manage budgets and costs
How well do we keep you informed about costs
How well do we provide transparency with our bills
How well do we manage costs compared with other IP firms
Are our fees more competitive than other IP firms
Do you have any further comments about our fees or bills?:


Other services and offerings: To help us to understand how we are performing in other services and offerings, please rate each of the following attributes on a scale of 1-10:
1-2 Very Poor......|......3-4 Poor......|......5-6 Average......|......7-8 Good......|......9-10 Excellent......
IP Portfolio Management services
Information Services (including searching and watching)
Network Patent Analytic services
Griffith Hack publications
Griffith Hack seminars
Griffith Hack events
Other, please specify:


Further comments:
Feel free to add any final comments you wish to raise:


Thank you for taking the time to provide us with your feedback. We will be in contact with you in the near future.

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